Concordia University, Chicago
  • 13-Feb-2020 to 15-Apr-2020 (CST)
  • Undergraduate Admission
  • River Forest, IL, USA
  • Hourly
  • Full Time

Concordia University Chicago invites applicants for the full-time, non-exempt position of Admission Communications Assistant in the Office of Undergraduate Admission. This position is directly responsible for managing the production, printing, and dissemination/mailing of all print and electronic communication for the Office of Undergraduate Admission. 

In collaboration with the Assistant Vice President for Enrollment and under the direct supervision of the Admission Communications Manager, this position works to execute the daily undergraduate admission communication plan and serves as a direct back-up to the Admission Communications Manager. In addition to routine mailings and electronic messaging, the position manages and executes special project print and electronic communication based on targeted campaigns that constitute part of the overall undergraduate admission communication plan in collaboration with the Admission Communications Manager. This individual serves as a back-up in the absence of the manager and is fully conversant in the technical requirements of the recruitment communications plans and operations. This individual is fully able to articulate and test improvements and yearly updates related to communications in collaboration with the Admission Communications Manager and IT.

This position is expected to take ownership of assigned tasks with transparency to the Admission Communications Manager and the Assistant Vice President for Enrollment, and to develop expertise in all technologies and tools used for this role. Extensive, on-going cross-training occurs amongst the support team to ensure that all key functions and processing, including that for undergraduate applicants, admitted students, and deposited students, is seamlessly maintained on a daily basis to meet situational demands and deadlines. This position is located in River Forest, IL and reports directly to the Admission Communications Manager.


  • Performs specific daily tasks related to the planning, creation, editing, production, printing, and overall processing of daily print communication for Undergraduate Admission, as well as the same for electronic communications
  • Oversees the production, printing, and overall processing of acceptance and welcome packets for Undergraduate Admission, including preparation and production of individual items for both fall and spring admit terms
  • Directly oversees student work involving mail assembly and delivery of the mail to campus post office
  • Provides guidance to student employees who process daily mail, assisting with prioritization and oversight of daily work to ensure accuracy and timeliness  
  • Data tracking, database management, data entry, and troubleshooting related to undergraduate admission tools and equipment used in this position
  • Regularly communicates the count of supplies needed and the count used for daily mail and special project mailing to the Admission Communications Manager and the Manager of Admission Event Planning
  • Detailed oversight of key print communication pieces including acceptance packets, welcome packets, award letters, award certificates, and other communication to ensure that all items are accurately created, assembled, and sent to new students on a routine, timely basis
  • Assists with coordination of large volume mailings and printing from external vendors to support the functioning of the undergraduate communication plans
  • Works collaboratively with other members of the undergraduate staff, as well as the Admission Communications Manager and the Assistant Vice President for Enrollment, to develop electronic communication to targeted student populations
  • Updates and maintains directions for tasks for this position; Creates directions if new processes or tools are developed; Researches and seeks project opportunities for this position to maximize time and reduce labor
  • Collaborate with other staff as appropriate to oversee the daily tasks of student employees performing support tasks such as data entry and other assigned duties
  • Substitutes for the Visit Coordinator/Receptionist as needed
  • Must follow all university policies and FERPA guidelines related to confidentiality of all data and information 
  • Other duties as assigned by the Admission Communications Manager or other unit administrators

Required Skill Sets:

  • Must be proficient in Excel and Word
  • Demonstrated high level of communication skills, both written and verbal
  • Appreciation for and commitment to Christian higher education
  • Ability to work occasional weekends (4-5 Saturdays per calendar year) required
  • Must work well with a variety of personalities
  • Must be able to work independently, but is also comfortable in collaborative settings
  • Demonstrated ability to adapt quickly to change and exhibit flexibility and calm in the workplace
  • Ability to successfully manage multiple projects of varying priority in a fast-paced, multi-task environment and consistently meet project deadlines

Preferred Skills & Experience:

  • Demonstrated technical skills in the use of student administrative software systems; experience with Ellucian Banner system or a CRM is strongly preferred
  • Experience in higher education admission environment and working with student employees or as a student worker
  • Demonstrable skill with Access is preferred
  • Project planning experience preferred


Bachelor's degree in Communications, Computer Science, or other technical field strongly preferred; Bachelor's degree in progress required

Compensation and Benefits:

Starting range is dependent upon individual qualifications and experience. Concordia health, disability and retirement plan enrollment is available to full-time employees and their eligible dependents. Tuition benefits are also available for employees and their qualified dependents.

Application Information:

Interested individuals should include a cover letter, resume and references with their online application.

Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex or age.  As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation. 

Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs.

About Concordia University Chicago:

Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Arts and Sciences, College of Business, College of Education, College of Graduate Studies, and College of Innovative and Professional Programs, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Concordia University Chicago has been recognized as a College of Distinction since 2010, and in 2013 was named to the U.S. President's Higher Education Community Service Honor Roll for the fifth time. For the sixth consecutive year, combined undergraduate and graduate enrollment has exceeded more than 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more at

As a distinctive, comprehensive university of The Lutheran Church - Missouri Synod, centered in the Gospel of Jesus Christ, and based in the liberal arts, Concordia University Chicago equips men and women to serve and lead with integrity, creativity, competence and compassion in a diverse, interconnected and increasingly urbanized church and world.

Concordia University, Chicago
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