Concordia University, Chicago
  • 13-Feb-2020 to 30-May-2020 (CST)
  • IT
  • River Forest, IL, USA
  • Salary
  • Full Time

Concordia University Chicago (CUC) invites applications for the full-time, exempt position of Technical Services Specialist. The Technical Services Specialist is responsible for providing technical support for all University faculty, staff, and students in person and remotely via email and/or telephone. This position is located in River Forest, IL and reports to the Director of IT Infrastructure.

Responsibilities/Duties:  

Duties include the administration and upkeep of the University's desktop and laptop fleets including both Microsoft and Apple based computers. The position will be expected to work closely with the other IT teams including the Infrastructure and Applications teams in the development and deployment of University IT services and technologies.

Skill Sets:

Required:

  • Effective organizational, multi-tasking, and prioritizing skills
  • Effective project planning, development and implementation
  • Ability to take initiative and work independently as required
  • Ability to properly gather information, perform troubleshooting, research and implement solutions
  • Ability to interact well with fellow staff and clients
  • Ability to lift a minimum of 30 pounds
  • Ability to maintain confidentiality
  • Knowledge of University's mission, goals and purpose, and the position's role in achieving them

 Desired:

  • Various programming skills
  • Ability to manage multiple projects with multiple managers
  • Experience with Microsoft System Center Configuration Manager 2012+
  • Experience with JAMF/Casper Suite

 Minimum Experience Required:

  • Experience with applications to manage deployment and security of devices and applications across an enterprise network
  • Demonstrated helpdesk/client support
  • Excellent communication skills and collaborative team mindset
  • Substantial computer hardware expertise
  • Substantial PC software expertise (Office, Windows OS, e-mail, networking)
  • Substantial Mac OS software expertise
  • 1 year experience administering Windows workstations in an enterprise environment
  • 1 year experience administering workstations in lab environments

Education Requirements: 

Bachelor's Degree in Computer Science or Computer Information Systems required; CCNA, MCITP preferred

Compensation and Benefits:

Starting range is dependent upon individual qualifications and experience. Concordia health, disability and retirement plan enrollment is available to full-time employees and their eligible dependents. Tuition benefits are also available for employees and their qualified dependents.

Application Information:

Interested individuals should include a cover letter, resume and references with their online application.

Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex or age.  As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation. 

Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs.

About Concordia University Chicago:

Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Arts and Sciences, College of Business, College of Education, College of Graduate Studies, and College of Innovative and Professional Programs, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Concordia University Chicago has been recognized as a College of Distinction since 2010, and in 2013 was named to the U.S. President's Higher Education Community Service Honor Roll for the fifth time. For the sixth consecutive year, combined undergraduate and graduate enrollment has exceeded more than 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more at CUChicago.edu.

As a distinctive, comprehensive university of The Lutheran Church - Missouri Synod, centered in the Gospel of Jesus Christ, and based in the liberal arts, Concordia University Chicago equips men and women to serve and lead with integrity, creativity, competence and compassion in a diverse, interconnected and increasingly urbanized church and world.

Concordia University, Chicago
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