Concordia University, Chicago
  • 31-Jul-2018 to 29-Sep-2018 (CST)
  • IT
  • River Forest, IL, USA
  • Full Time

Responsibilities/Duties:

  • Provide Tier 2 technical support to students, faculty, and staff in using academic technologies to enable teaching and learning
  • Design, present, and publish training and support resources, workshops, orientations, and courses to faculty and students
  • Work closely with the technology teams and other staff in strategic divisional planning
  • Design and implement queries and reports for analytic analysis (using A4L)
  • Support and administrate the web conferencing system for the University (Bb Collaborate)
  • Store, organize, and provide access control in a document management system
  • Provide on call support on nights and weekends via the SolarWinds web helpdesk system

 

Skill Sets:

  • Experience using new technologies to deliver or supplement teaching and learning; experience developing and delivering training workshops or training packages
  • Excellent oral, written, and instructional communication skills are required to work effectively within a team-oriented environment and with multi-disciplinary faculty with varying levels of instructional technology skills
  • Knowledge of best practices in instructional technologies
  • Current technology skills
  • Experience in providing technical support in a higher education environment preferred
  • Experience working with students from diverse backgrounds

 

Minimum Experience Required: Prior experience supporting a learning management system (working with Blackboard specifically preferred), and working with both Windows and Macintosh platforms

 

Education Requirements: Bachelor's Degree in a related field required, Master's Degree in a related field preferred

Concordia University, Chicago
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