Concordia University, Chicago
  • 31-Oct-2018 to 02-Jun-2019 (CST)
  • IT
  • River Forest, IL, USA
  • Full Time

Responsibilities/Duties:  This position is responsible for providing technical support for all University faculty, staff, and students.

Duties include the administration and upkeep of the University's desktop and laptop fleets including both Microsoft and Apple based computers. The position will be expected to work closely with the other IT teams including the Infrastructure and Applications teams in the development and deployment of University IT services and technologies.

Skill Sets:


  • Effective organizational skills
  • Effective multi-tasking abilities
  • Effective project planning, development and implementation
  • Ability to take initiative and work independently as required
  • Ability to properly gather information, perform troubleshooting, research and implement solutions
  • Ability to interact well with fellow staff and clients
  • Ability to lift a minimum of 30 pounds
  • Experience with applications to manage deployment and security of devices and applications across an enterprise network.
  • Ability to maintain confidentiality
  • Knowledge of University's mission, goals and purpose, and the position's role in achieving them



  • Various programming skills
  • Ability to manage multiple projects with multiple managers
  • Experience with Microsoft System Center Configuration Manager 2012+
  • Experience with JAMF/Casper Suite


Minimum Experience Required:

  • Demonstrated helpdesk/client support
  • Excellent communication skills and collaborative team mindset
  • Substantial computer hardware expertise
  • Substantial PC software expertise (Office, Windows OS, e-mail, networking)
  • Substantial Mac OS software expertise
  • 1 year experience administering Windows workstations in an enterprise environment
  • 1 year experience administering workstations in lab environments


Education Requirements: Bachelor's Degree in Computer Science or Computer Information Systems

Concordia University, Chicago
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